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Shipping policy
All orders are processed within 3 to 6 business days (excluding weekends and holidays). You will receive a notification once your order is shipped or ready for in-store pickup.
Domestic Shipping Rates and Estimates (Puerto Rico and USA)
We offer flat rate shipping based on order value to Puerto Rico and the continental United States.
Puerto Rico:
| Order Value | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| $0 – $149.99 | 2 to 6 business days | $14.95 |
| $150 – $499.99 | 2 to 6 business days | $29.95 |
| $500 – $999.99 | 3 to 7 business days | $39.95 |
| $1,000 – $1,499.99 | 3 to 7 business days | $54.95 |
| $1,500 – $1,999.99 | 3 to 7 business days | $69.95 |
| $2,000+ | 3 to 7 business days | $89.95 |
USA (Continental Only):
| Order Value | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| $0 – $149.99 | 3 to 8 business days | $24.95 |
| $150 – $499.99 | 3 to 8 business days | $44.95 |
| $500 – $999.99 | 4 to 9 business days | $59.95 |
| $1,000 – $1,499.99 | 4 to 9 business days | $79.95 |
| $1,500 – $1,999.99 | 4 to 9 business days | $94.95 |
| $2,000+ | 4 to 9 business days | $119.95 |
We use USPS to ship all of our orders. All shipping timelines are estimates and may vary depending on location, weather, and postal service performance.
Free Local Pickup
You may select in-store pickup at checkout, available at:
D’Royal Bride Outlet
EA-28 Ave. Comerío, Río Hondo, Bayamón Puerto Rico 00961
Pickup Hours: Tue–Sat 9:30 AM – 6:00 PM
You will receive an email when your order is ready for pickup. Please bring your order confirmation upon arrival.
Important Sales Terms and Conditions
All items sold at D’Royal Bride Outlet are sample pieces, final sale, and sold strictly “as is.” By purchasing from our outlet collection, the customer agrees to the following terms:
- All dresses, accessories, and merchandise are liquidation items sold in their current condition.
- Alterations, fittings, or cleaning are NOT included in the price.
- Any needed adjustments, modifications, or laundry are the sole responsibility of the buyer.
- No exchanges, returns, or refunds will be accepted under any circumstance.
- All sales are final, regardless of client, event changes, cancellations, or sizing issues.
- We encourage you to review the size charts carefully before completing your order.
- No credit or store exchange will be granted in the event of cancellation or dissatisfaction.
- Any merchandise not picked up within 14 days of availability notice will be released for sale, and no refunds or credits will be issued.
Shipping Damage or Issues
If your order arrives damaged, please contact the shipping company directly. D’Royal Bride is not responsible for damages caused during transit. You may email us within 3 days of delivery to report any irregularities, and we will do our best to guide you.
Sizing, Alterations & Customization Disclaimer
- We do not guarantee exact sizing or custom length matches. Measurements and dye lots may vary slightly from sample.
- Alterations are optional services and not the responsibility of D’Royal Bride.
- Alteration services, if needed, are offered only based on availability and at an additional cost.
- D’Royal Bride reserves the right to accept or decline any dress for alterations before payment is made for such services.
By purchasing, you agree and acknowledge the following:
- I agree and understand that by purchasing a floor item, special or discounted merchandise, it is being sold on an “as is” basis.
- I accept and understand that alterations, adjustments or cleaning may be necessary and are my sole responsibility.
- I understand that all sales are final and no refunds, exchanges, or credits will be issued under any concept.
- I understand that if I do not pick up my merchandise within 14 days of being notified, it may be returned to stock and no money will be refunded nor credit granted.
- I accept that if my event is canceled for any reason, or if I refuse the merchandise after purchase, no refund or credit will be issued.
- I accept and understand that D’Royal Bride, Inc. is not responsible for sizing or color variation based on standard size charts or production dye lots.
- I accept that D’Royal Bride is not liable for delays in delivery caused by shipping carriers.
If you have any questions, please contact us at info@droyalbride.com.
For more than 30 years, brides from Puerto Rico, the Caribbean, and around the world have trusted D’Royal Bride to find the gown of their dreams. As one of the largest and most luxurious bridal salons in the world, D’Royal Bride offers an extraordinary selection of couture wedding gowns and special occasion designs. Our expert team is devoted to guiding every woman toward the dress that reflects her beauty, her story, and her unforgettable moment.
For more than 30 years, brides from Puerto Rico, the Caribbean, and around the world have trusted D’Royal Bride to find the gown of their dreams. As one of the largest and most luxurious bridal salons in the world, D’Royal Bride offers an extraordinary selection of couture wedding gowns and special occasion designs. Our expert team is devoted to guiding every woman toward the dress that reflects her beauty, her story, and her unforgettable moment.
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