Frequently Asked Questions

Our three boutique locations are thoughtfully designed to cater to a wide range of styles, visions, and budgets.

For your convenience, D’Royal Bride offers three locations, each featuring distinct designers and styles, allowing us to provide every bride with a more personalized and curated selection. We also offer different price points between salons:

• San Juan: $2,000 to over $25,000
• Bayamón: $799 to over $3,000
• Outlet: Designer gowns at exclusive outlet prices

In addition, at all of our locations we offer ready-to-wear “Destination” gowns, starting at $300, available for same-day purchase. These gowns are simple and elegant designs, ideal for brides seeking a less traditional look or celebrating intimate and destination weddings.

For more information or specific inquiries, we invite you to contact the salon directly or schedule a private consultation to explore the options that best fit your vision.

At D’Royal Bride, we celebrate beauty in all its forms. Our gowns are thoughtfully designed and tailored to create a flawless, personalized fit, ensuring every bride feels radiant and confident on her special day.

We proudly offer a wide range of sizes across our boutiques:

• Bridal gowns – San Juan: Sizes 0 to 24
• Bridal gowns – Bayamón: Sizes 0 to 32
• Evening gowns: Sizes 00 to 26

Our designers craft gowns for every silhouette — petite, curvy, and everything in between — always with exquisite style and couture craftsmanship.

Please note that for certain gowns, a plus-size fee may apply when ordering sizes 16 and above, as these require additional fabric, structure, and specialized construction to ensure the perfect fit.

We recommend beginning your bridal gown journey 10 to 12 months before your wedding day to ensure the widest selection and a seamless experience.

However, if your celebration is approaching more quickly, or you’ve chosen to wed on a shorter timeline, our boutiques also offer beautiful gowns available to try on and take home the very same day.

We believe the selection of your bridal gown should be a moment of beauty, intimacy, and expert guidance. For that reason, we do not offer online gown purchases for our couture bridal collections. However, our team is delighted to provide personalized consultations via phone or email to help refine your vision before your visit.

Starting November 5, brides will also be able to shop outlet gowns and accessories online through the “Shop Online” tab on our website. This exclusive selection features sample gowns and accessories at special discount prices — often at a fraction of the original cost — making it the perfect option for brides with a more conscious or limited budget, without compromising on elegance or style.

At D’Royal Bride, we are committed to offering every client the highest level of personalized service. While our doors are open to the public and walk-ins are welcome, we strongly recommend booking an appointment to ensure that one of our consultants is fully prepared to assist you at your preferred time.

By scheduling in advance, we can personalize your experience and provide you with the dedicated attention you deserve.

At D’Royal Bride, all appointments are complimentary.

For bridal appointments at our San Juan boutique, the first visit to try on wedding gowns is offered at no cost. Additional visits requested by the client may be subject to a service charge.

For bridal appointments at our San Juan boutique, the first visit to try on wedding gowns is complimentary. If a second bridal appointment — or any additional visits requested by the client — is needed, a service charge may apply at the time of reserving the appointment.

However, this service charge will be credited toward the purchase of the wedding gown if the dress is purchased on the same day of the appointment. If multiple service fees have been applied due to previous visits, only the fee from the current appointment will be credited. Fees from prior appointments will not be applied toward the purchase.

Please note that during special events or promotional sales, appointment policies may vary.

If you have any questions about scheduling your visit, our team will be happy to assist you.

We encourage brides to choose their guests with intention, as their voices will accompany you in a deeply personal and meaningful decision. Each bride may bring up to two guests to her appointment.

To ensure the best experience for all brides in our salon, we kindly ask for your understanding and cooperation with the following policies:

• No children or infants are permitted, as this can disrupt the bridal experience for others.
• No photos are allowed during the gown try-on. You may take photos before your appointment begins, but once the bridal styling experience starts, all phones must remain stored in handbags.
• If photos are taken during the appointment, this will result in a first and only warning; any further violation may lead to the cancellation of the appointment.

These measures are in place to protect the privacy of every bride in our salon. Our space features many mirrors, and we are committed to ensuring that no bride’s moment is inadvertently shared or revealed through third-party photos.

To help you visualize your look, our consultants can capture photos for you using our in-house iPads. If, after choosing your gown, you would like to take personal photos or videos, simply let your consultant know, and they will be happy to assist.

Should you wish to bring a professional photographer or videographer, prior approval is required. Please note that we reserve the right of admission, and kindly remember that you are entering a private property.

If you would like to bring more guests to your appointment, we offer VIP Experiences, which allow you to elevate your appointment and enjoy additional guest accommodations in an exclusive setting.

To ensure a comfortable and personalized experience for all clients visiting our boutique, each appointment may include up to (2) two guests.

We encourage clients to choose their guests thoughtfully, as their support and opinions will accompany you during an important and personal decision.

Please note that children and infants are not permitted, as this may disrupt the experience for other clients in the boutique.

If you wish to bring a larger group, we recommend booking one of our VIP Experiences. which allows you to elevate your appointment and accommodate additional guests in a more private setting.

Yes, absolutely. We encourage you to explore our VIP Experiences, designed to offer brides and their loved ones a more intimate and personalized appointment. These experiences include special perks such as private fitting areas, extended appointment time, dedicated consultants, and thoughtful touches to make the moment unforgettable.

To learn more about our VIP Experiences, click here.

We are committed to personalizing every private appointment and VIP experience to suit your vision. For special accommodations or requests, please email our Client Services team at info@droyalbride.com.

At D’Royal Bride, we prioritize the privacy and comfort of all our clients and team members during their boutique experience. Because multiple clients may be present in the boutique at the same time, personal photography and video recording are not permitted during standard appointments.

Photos may be taken before your appointment begins. However, once the styling and gown try-on experience starts, all phones must remain stored in handbags and personal photography is not allowed.

These measures help protect the privacy of every client in our boutique. Our space features many mirrors, and we are committed to ensuring that no client’s experience is inadvertently captured or shared through third-party photos or videos.

To help you remember your favorite gowns, our consultants may capture photos using our in-store iPads, which can be shared with you during your appointment. If, after selecting your gown or dress, you would like to take personal photos or videos, simply let your consultant know and they will be happy to assist.

If photos are taken during the appointment without permission, a first and final warning will be issued. Any further violation may result in the cancellation of the appointment.

Clients who wish to document their visit or create professional photo or video content must coordinate this in advance with our team for approval. Please note that D’Royal Bride reserves the right of admission, as our boutique is a private property.

At D’Royal Bride, our bridesmaid collections offer a wide variety of styles, colors, and sizes to complement every wedding vision and budget. Our team will gladly guide you through the available options, including fabrics, color palettes, designers, and size availability.

Appointments to explore bridesmaid styles, colors, and designer options are complimentary.

However, bridesmaids who wish to proceed to the fitting room stage to try on dresses will be required to pay a $25 service fee per bridesmaid. This fee will be credited toward the purchase of the bridesmaid dress if the order is placed on the same day of the visit.

You do not need a formal appointment to browse our accessories salon. Brides are welcome to visit during regular business hours to explore pieces such as headpieces, veils, jewelry, and gifts.

However, if you wish to try on our full selection of accessories with personalized styling guidance, we recommend booking an Accessories Appointment. This exclusive experience allows you to work with a stylist who will help you refine your bridal look.

To schedule your appointment, click here or email info@droyalbride.com.

Our boutiques are open Monday through Saturday, with hours varying by location:

San Juan
Monday – Saturday: 9:30 AM – 6:00 PM

Bayamón
Monday – Saturday: 9:00 AM – 5:30 PM

Outlet
Tuesday – Saturday: 9:30 AM – 6:00 PM

For additional details about our boutique locations and directions, we invite you to visit our Stores page. For updates on special hours, holiday schedules, or occasional changes, you may also visit our social media channels.

The vision and creative direction behind D’Royal Bride come from our founders, Andrés Santiago, Damaris Díaz, and Andrea Damaris Santiago — renowned experts in luxury bridal fashion. Together, they travel across America, Europe, and Asia, carefully handpicking the most exquisite haute couture collections from the world’s most prestigious designers.

Their deep expertise in fabric, silhouette, lace, and embroidery guides a refined and exclusive curation, positioning D’Royal Bride as Puerto Rico’s leading luxury bridal destination and the premier stage for designers to showcase their most coveted creations.

Our founders travel more than four times a year in search of exceptional gowns and unforgettable bridal experiences. They often share their journeys and behind-the-scenes stories with our community through social media, offering brides a closer look at the world of couture and the passion behind every selection.

From timeless princess gowns to modern, romantic, bohemian, and glamorous silhouettes, every bride will discover a gown that echoes her personal story and embodies the essence of her day.

For more than three decades, D’Royal Bride has accompanied generations of women through some of the most meaningful moments of their lives. Our experience combines an exceptional selection of international designers, personalized styling, and warm, expert guidance throughout every stage of the process.

More than simply helping you find a dress, our team takes the time to understand your style, listen to your vision, and guide you toward a gown that truly reflects who you are. From your first fitting to the final details of alterations and accessories, every step is thoughtfully designed to create an experience that feels special, refined, and unforgettable.

Because at D’Royal Bride, it is not only about finding the perfect dress—it is about how you feel when you finally find it.

At D’Royal Bride, our gowns are designed by renowned international designers whose collections are carefully curated and exclusive to our boutiques in Puerto Rico. From bridal gowns to formal, evening, and special occasion dresses, our selections represent some of the most respected names in the fashion industry.

Unlike a custom design that begins with sketches or concepts, our clients have the opportunity to try on the actual gowns, experience the fabrics, silhouettes, and craftsmanship in person, and see how the design will truly look and feel.

Our clients are able to experience the gown exactly as it was designed, rather than imagining how it may look once created.

Our team travels internationally to select collections from designers known for their innovation, quality, and artistry, investing significantly each season to bring these exclusive styles to our boutiques.

For those seeking a higher level of exclusivity, we also offer select gowns and collections that can be reserved. If exclusivity is important to you, we recommend mentioning this during your first appointment so our stylists can guide you toward the most appropriate options.

Yes. At D’Royal Bride, we maintain a school registry system to help ensure that each student can enjoy a unique prom look.

Once a dress is selected and registered for a specific school, that style is reserved for that school across all of our locations, helping prevent the same dress from being sold to another student attending the same event.

In addition, many of our prom collections are exclusive to D’Royal Bride, meaning they cannot be found in other boutiques in Puerto Rico. This exclusivity has helped make D’Royal Bride one of the leading destinations for prom dresses on the island.

We offer a wide selection of long prom gowns as well as short dresses for prom and junior prom, available in a variety of styles, colors, and sizes.

Yes, absolutely. At D’Royal Bride, all brides are welcome to explore our exquisite accessories collections, whether or not you purchased your gown with us.

To discover our full selection of headpieces, veils, and bridal accessories, we invite you to schedule an Accessories Appointment, where you’ll work one-on-one with a personal accessories stylist to complete your bridal look.

We recommend bringing a photo or fabric swatch of your gown to help us curate the perfect accessories for your style. To book an appointment, click here or contact info@droyalbride.com.

We encourage you to create an account on our website and save your favorite gowns within your profile. This allows you to share your selections with your personal bridal stylist ahead of your appointment, so we can best prepare for your visit.

Please note that while our online catalog is continuously updated to reflect our current inventory, we cannot always guarantee that a specific sample gown will be available during the exact time of your appointment.

If you wish to inquire about the availability of a particular gown, we kindly ask that you email us at info@droyalbride.com. Our Client Services team will respond as promptly as possible to assist you and confirm availability prior to your appointment.

Only gowns or dresses that include a “reorder option” in the product description may be eligible for special ordering.

Please note that final confirmation of whether a dress can be reordered is typically provided during your visit to the boutique, as availability may vary depending on the designer, color, or size requested.

Special orders are subject to designer availability, and a shipping fee may apply to each order.

Estimated production timelines are typically:

• Bridal gowns: approximately 6–8 months
• Bridesmaids, formal, prom, cocktail, and short dresses: approximately 3–4 months

Please note that these timelines are estimates and may vary depending on the designer and production schedule.

The gown color shown in photos may not always be available in store. Designers often photograph their collections in specific colors for editorial or promotional purposes.

The available color is the one listed in the color options for each product. If you are interested in confirming the availability of a specific style or color before visiting, we recommend contacting our team prior to your appointment.

While D’Royal Bride does not typically offer virtual shopping experiences for our couture bridal collections, we always strive to accommodate and support brides in any way we can.

For brides who are unable to visit in person, we may offer personalized email consultations on a case-by-case basis to assist in narrowing down gown preferences, exploring available styles, or discussing special requests.

For more information please contact our Client Services team at info@droyalbride.com.

We are honored to welcome brides from across the Caribbean, Latin America, and beyond. To make your visit as seamless and memorable as possible, we can provide a curated list of recommended hotels near our boutiques for your convenience.

Additionally, with advance notice, we offer optional transportation pick-up services at an additional cost when scheduling your appointment.

To arrange this personalized service, please contact our Client Services team at info@droyalbride.com prior to your visit.

Yes, absolutely. For our destination brides and those traveling from abroad, our team can help coordinate fitting appointments and pickup schedules to best suit your travel plans.

For assistance, please contact our Client Services team at info@droyalbride.com. We’ll do our best to accommodate your needs and ensure a seamless bridal experience.

A rush order applies when a gown is purchased within a shorter timeframe than standard production allows. This process involves coordinating directly with the designer to prioritize your gown so that it arrives in time for your wedding. An additional rush fee is typically applied to cover the expedited production and delivery. 

Rush fees vary by designer, style, and proximity to the wedding date. Your bridal consultant will guide you and provide all cost details specific to your gown and timeline.

A limited timeline naturally means more limited options, but there is no need to worry — our consultants will never offer a gown that cannot arrive in time.

For brides with upcoming weddings, we encourage arriving well prepared and with an open mind to find the best possible solution. We also recommend maintaining a flexible schedule leading up to your wedding to allow for any rush alterations that may be necessary.

No. Alterations, fittings, and cleaning are not included in the price. Any adjustments or modifications are the sole responsibility of the buyer.

Fitting and alteration services are optional and are not included in the price of the dress. If you choose to work with our team, you may schedule your first appointment once payment for the dress has been completed. For special orders, the dress must also have arrived at the boutique before the appointment can be scheduled.

The alterations process generally begins one to two months before the event date, or whenever our Alterations Department advises that it is the appropriate time to begin.

During your first appointment, one of our seamstresses will evaluate the dress, pin the necessary adjustments, and discuss the requested changes with you.

Afterward, our team will contact you to coordinate an alterations verification appointment. Depending on the work performed, more than one verification may be necessary. The final appointment is generally scheduled during the week before or the same week as the event.

The final pickup date will be coordinated according to the work required and the outcome of the last verification, so your dress can be delivered fully prepared and ready to wear on the day of your event.

First alterations appointments are offered exclusively on Tuesdays and Thursdays. Verification appointments will be coordinated afterward based on communication from our team and the availability arranged with the team member responsible for scheduling them.

Alteration costs vary depending on the construction, materials, and work required for each dress. As a general reference:

Formal or evening gowns: $150 to $500 or more.
Bridal gowns: $350 to $900 or more.

Additional services, such as professional steaming or pressing, are available at an additional cost.

If the cost of alterations is an important consideration for you, we recommend scheduling a consultation with one of our seamstresses first. This will allow you to receive an approximate estimate before formally beginning the alterations process.

Please keep in mind that the price may change if your measurements change after alterations begin, if you gain or lose weight, or if you request additional adjustments or modifications. Any additional work will incur an additional charge.

If, after the dress has been pinned and you have received the estimate, you decide not to continue with alterations at D’Royal Bride, a $75 Pin Fee will apply for the time and evaluation provided by our seamstress. All pins will be removed, and you may take the dress to the alterations provider of your choice.

For your first fitting, please bring:

• The exact shoes you plan to wear for your event, as they are essential for accurate hemming and fit adjustments.
• Any undergarments or shapewear you intend to wear with your gown or dress, to ensure the most precise fit.

Please note that alterations cannot begin without the event shoes, as they are necessary for proper measurements.

In many cases, gowns and dresses can be taken in or let out during the alterations process to accommodate minor changes in size. Small fluctuations are usually not an issue; however, significant changes may limit the extent to which a garment can be altered. Significant weight changes may also affect the final cost of alterations, which could be higher than usual depending on the adjustments required.

If you anticipate a change in size, we kindly recommend informing your consultant at the time of purchase, layaway, or order, so we can guide you accordingly and help determine the most appropriate size and alteration plan for your garment.

Please note that alterations are an optional service and are not included in the price of the garment.

Yes. Many of our gowns can be customized to reflect your unique vision. Your bridal consultant will guide you through the personalization options available for your chosen design. Popular modifications include:

• Extending or shortening the train
• Adjusting the silhouette or neckline
• Adding or removing sleeves
• Selecting an alternative colorway

Please note that personalizing a gown often involves additional costs. Modifications can be made directly with the designer prior to placing the order — subject to the designer’s approval — or through our in-house atelier for an additional fee. This ensures that every detail is executed with the highest level of craftsmanship and care.

A 50% deposit is required at the time of order or to place a gown or dress on layaway. The time allowed to complete the remaining balance may vary depending on the type of garment and typically ranges from 30 to 90 days.

All merchandise must be paid in full before it can be released or taken out of our boutique.

For your convenience, we accept payments via Cash, ATH, Visa, MasterCard, or check (checks are accepted for deposits only and not at the time of merchandise pickup). Please note that American Express and Discover is not accepted.

For non–in-person payments, it is necessary to complete a payment authorization form via email to securely process the payment and total amount due. If you require this form, please contact us at info@droyalbride.com, and our team will gladly assist you.

Please note that payment policies may vary during sales events or special promotions. We encourage clients to review the specific terms and restrictions of these events prior to visiting or making a purchase.

Yes. No refunds, exchanges, or returns are accepted under any circumstance.

No. All purchases are final sale. D’Royal Bride does not accept returns, refunds, exchanges, or store credits under any circumstance.

This policy applies to all merchandise, including situations involving cancellations, event changes, sizing issues, or any other circumstance after the item has been purchased.

All outlet merchandise, sale items, discounted products, or sample gowns are sold in their current condition, “as is,” without the possibility of return or exchange.

We understand that plans can change unexpectedly. However, all purchases are final, and cancellations, postponements, changes to the event, or the decision not to accept the merchandise do not qualify for a refund, exchange, or store credit.

Outlet gowns featured on our website include the designer’s size chart in inches, which is displayed in the product photos for reference.

Please note that every style may fit differently depending on the fabric, construction, and design. If you are between sizes or unsure about your measurements, we strongly recommend visiting the boutique to try the gown on before purchasing whenever possible.

If you plan to purchase online, we recommend taking your bust, waist, and hip measurements and selecting the size according to the designer’s size chart. If your measurements fall into different sizes, we suggest choosing the size that corresponds to your largest measurement (bust, waist, or hips) to allow the best possible fit and alteration options.

No. Measurements and dye lots may vary slightly. Alterations are not included but may be available at an additional cost and only upon acceptance by D’Royal Bride.

We use USPS for all orders. Please note that delivery times are estimates and may vary depending on location, weather, and postal service performance.

Shipping is flat rate based on order value:

• $0–$149.99 → $14.95 (2–6 business days)
• $150–$499.99 → $29.95 (2–6 business days)
• $500–$999.99 → $39.95 (3–7 business days)
• $1,000–$1,499.99 → $54.95 (3–7 business days)
• $1,500–$1,999.99 → $69.95 (3–7 business days)
• $2,000+ → $89.95 (3–7 business days)

Shipping is flat rate based on order value:

• $0–$149.99 → $24.95 (3–8 business days)
• $150–$499.99 → $44.95 (3–8 business days)
• $500–$999.99 → $59.95 (4–9 business days)
• $1,000–$1,499.99 → $79.95 (4–9 business days)
• $1,500–$1,999.99 → $94.95 (4–9 business days)
• $2,000+ → $119.95 (4–9 business days)

Yes. Free in-store pickup is available at D’Royal Bride Outlet, EA-28 Ave. Comerío, Río Hondo, Bayamón Puerto Rico 00961. Pickup hours are Tue–Sat, 9:30 AM to 6:00 PM. You will receive an email when your order is ready.

If your order arrives damaged, please contact the shipping carrier directly. You may also email info@droyalbride.com within 3 days of delivery to report issues, and we will do our best to guide you.

Yes. No refunds, exchanges, or returns are accepted under any circumstance.

No. All outlet, discounted, or floor items are sold in their current condition without the possibility of return or exchange.

Merchandise not picked up within 14 days of notification may be returned to stock without refund or credit.

All sales are final, regardless of event changes, cancellations, or sizing issues. We encourage you to make your purchase in store to avoid any issues.

All sales are final regardless of cancellations, event changes, or refusal of merchandise.